Portland Audi, BMW, Volkswagen, MINI Repair

Portland Motor Works are absolutely awesome and honest hard working people. My girlfriend, dog, and I were stranded 3,000 miles from home in Portland with our recently purchased F10 5 series when we encountered issues which made the car nearly undriveable. We scrambled to find a shop in the area that could take care of us, and after a few calls around we spoke to Niles who assured us he could get us in first thing the following morning, and that he did. It turned out both front axles were failing most likely due to all 4 rims being bent, he was extremely transparent with the problems and even took me back to see the problems and walked me through them. They managed to source a set of beautiful aftermarket Rotiform wheels locally and expedited everything over that afternoon, even staying late to ensure they got our car finished. All in all we had a wonderful experience with PNW and would recommend them to anybody. - Max, Sarah, & Jet.

Super friendly and efficient. A little pricy but very thorough.

First time customer, I was really impressed with how thorough, professional, and friendly the entire staff was. Niles and Mandy provided in-depth and transparent explanations for all work they recommended, and they made sure I had the right expectations during every stage in the process. They even sent "before" and "after" pictures of the work, which was a great added bonus. I have found the shop I want to be handling my Audi from now on.

Niles, Mandy, their team and the dog who loves me always exceed any expectations with attention to detail and promptness. “Evelyn” will always return here for her needs.

These folks are great!! Office staff is exceptional, professional, and kind. Had a check engine on light and was entering my ninth month of pregnancy. They diagnosed the issue (and gave me some other recommended repairs I'll be doing later) and managed to take some preventative, more cost-effective measures to resolve the issue. So far, so good! They also noticed my key fob wasn't working correctly. When staff called to ask about it, I told them the same thing I had told the dealer about being able to unlock/lock from the back end of the car (which the dealer had shrugged off). Later on, they called to let me know they figured out the problem and it could be fixed for what seemed a more than reasonable price. No more waving my arm widely, walking around to the back of the car to get it unlocked! Whatever they did also got the comfort lock and start working again, which will be so incredibly useful when I'm juggling a baby, carseat, diaper bag, etc. Lastly, the owner of the shop called this week to see if everything was still working correctly. Absolutely fantastic customer service and will gladly use them as long as I've got a vehicle they can service.

This is my first experience with PMWs. I am a recent owner of a lease return 528i xdr purchased. I have owned Mercedes in the past so I do have some familiarity with German cars knowing their maintenance is more costly in general than many other imports. I have always looked for a reputable independent shop owner for maintenance for my cars and believe I have found that with Niles and his team. I had a good discussion with Niles the day I took my car in; it was obvious he has a depth of knowledge on BMWs. I was happy with my experience and would recommend his shop.

Niles constantly does good work, and fixing my water pump wass no exception. When I told him the issue, he pre-ordered my parts, had a loaner vehicle ready for me, and started work the next morning. When I got my car back, it was in better shape than I gave it to them: they had cleaned the interior as well! He also was able to work with me on my payment so it was split up best for me. Portland Motor works will continue to get my business, as they have for many years.