Portland Motor Works
Our first experience with this shop was at the recommendation of a long-time friend who is an independent dealer in Portland specializing in used high-quality European imports. When we asked him for a recommendation to get a second opinion of a rather extensive, (read that, expensive), list of repairs on our 16-year-old "classic" 530i BMW "baby" which were suggested by a local BMW dealer, our friend sent us to Niles at Portland Motor Works. Are we grateful that he did..... In discussing on the phone several of the items being suggested for replacement, (Radiator, Aux Fan Assembly, Valve Cover Gasket, Oil Level Sensor, etc., etc.), Niles commented that he was confident that his shop could do the work at less cost, and with better care than we might expect from the dealer. We are happy to report that he exceeded his expectations on both counts. We had our car towed to him on Tuesday morning to confirm the list of needed work. He had a detailed, written estimate to us by Wednesday morning. We gave him the authorization to do the repairs/replacements later that morning, and PICKED UP our completed car on THURSDAY afternoon! Needless to say, We are very happy with the significant savings that Niles delivered over the dealer's quote, but even more so are pleased to find someone that is honest, and delivers what he promises. This fact is borne out by the case that the dealer had suggested a replacement of a leaking line set whereas Niles looked at the same lines and let us know that they would take care of that 'minor leak' by simply removing the lines, cleaning, and replacing the clamps at no charge while they were doing the other work, thereby eliminating an BIG line item from the BMW quote for new lines! Would we use Niles and Portland Motor Works again, and recommend them to others? YOU BET! BTW; The car is running like new again, and we hope to keep it another 16 years!