Portland Audi, BMW, Volkswagen, MINI Repair

I cannot recommend PMW enough!!! I bought a used 2014 BMW X3 back in October and within a month it broke down. With cars being few and far between due to supply chain shortage and COVID I knew I needed to find a good mechanic and that it would likely be cheaper than trading in. I found PMW mostly because they were 6 blocks from my house and had decent reviews but I keep coming back Because of the service. As a real estate agent it’s extremely important that I have a reliable car and BMWs require regular and competent service. They replaced our coolant pump, and repaired an electrical problem which had been ongoing since we purchased it. We take it for it’s regular oil/lube service and they offer courtesy cars. But what really won me over was today. I stupidly didn’t completely turn off the car (had all the electrics still running like AC and radio) and didn’t pay attention to the time. When I went to leave my clients house and turn my car on it wouldn’t start. Before calling my insurance roadside assistance I called PMW to verify it was ok for me to be towed to their office after hours and Niles the owner called me, asked me where I was located (just 5 mins away off of Woodstock) and said - don’t worry I’ll come there that way you don’t have to wait for a tow. AND HE DROVE TO MY CLIENTS HOUSE AND RESCUED ME! He then followed behind me back to the shop to ensure I made it safely and they are recharging my aftermarket battery (which the prior owner put in not me or PMW) overnight while I drive their loaner car. I got home and told my husband I might leave him for Niles and then decided I needed to write them a review. They are AMAZING and if you don’t have a BMW you should go buy one just so you can work with them. They ARE THAT GOOD!

Sometimes a BMW can be a challenge to maintain. Face it, these are tech packed cars both under the hood and inside. Without a quality service center you will be lost and hate your car. PMW has been the greatest resource I have for keeping my car in my driveway and not in a used car lot. If you have one, go here. I consider myself an above average, albeit shade tree, mechanic. Brakes and oil service are well within my wheel house. I use PMW for everything data or code related.

Great customer service!!

My BMW was experiencing a long term mystery illness. Periodically, it would apply brakes without my intervention. While driving. Needless to say, this was distressing. PMW did a very thorough investigation and tons of research, when they found this was reported once in the UK. They informed me of the potential root cause and the possible solutions. We started with the least invasive, a software update. This fixed my issue! The team here is very engaged, knowledgeable, and extremely helpful and friendly.

Great place! Portland Motorworks came highly recommended as a place to take my Audi. They did not disappoint. On top of doing top notch work, they are pleasant and easy to deal with. Highly recommend!

I had the great experience at PMW for my car maintenance. It was far better than BMW dealership experience.

My partner (Marcy) and I were in recently to get a BMW repaired. I can't say enough good things about the professional and friendly environment this establish brings. Niles (the owner) greeted us all the way to the delivery of our car. Highly recommended.

Excellent customer service. 2 Thumbs up.