Portland Audi, BMW, Volkswagen, MINI Repair

I am so happy I found Portland Motor Works to service my BMW! The people here provide excellent customer service and know their stuff! They are professional and friendly and I highly recommend them! They put a transmission in my car and now my car runs perfectly! I look forward to coming here for all my vehicle needs because of the excellent treatment and great prices! Definitely won’t be going to the BMW dealership for work since these guys here do it all and save you money! Great alternative to the dealership! Thank you to everyone at Portland Motor Works for everything! And for being there just to talk to during the experience I had with my car! Every single one of you are awesome!

I am so happy I found Portland Motor Works! Very friendly and professional customer service! This is a great alternative to a BMW dealership for repairs! They replaced my transmission and my car runs so good again! Also, it was done in a reasonable amount of time! They do everything the BMW dealership does but they’re so much better priced! I’m so thankful/grateful I found them to work on my car and I am a forever customer! I highly recommend them to everyone! Thank you to everyone here!! You guys are awesome!!

I've never had a better experiece with any car service EVER! The team is friendly and treats you like family. The work and care exceeded my expectations. I highly recommend!

5/23/22 Update: Different Audi, same high level of satisfaction as when I started using this shop a few years ago! They got my car turned around very quickly, and provided a much-appreciated loaner to use while they did the work. I can't say enough great things about Niles and his team. First time customer, I was really impressed with how thorough, professional, and friendly the entire staff was. Niles and Mandy provided in-depth and transparent explanations for all work they recommended, and they made sure I had the right expectations during every stage in the process. They even sent "before" and "after" pictures of the work, which was a great added bonus. I have found the shop I want to be handling my Audi from now on.

Niles and his team were fast, efficient and most impressively professional. The job was tedious, but it was completed before the estimated time. Pricing was more than fair and reasonable. Very honest, trustworthy, reliable, and dependable place to have your car serviced. Pastor/Professor Dr. Mark Amerman

Being a fellow business owner in the automotive industry. We know all too well, it’s hard to find a shop to trust with your vehicle. As well as refer customers to a shop that will treat them as well as we do. I brought my 2017 BMW X5M to Portland Motor Works after having it serviced at the BMW dealership (will not name the specific one) and after inspecting their inspection myself, it did not match up to their assessment. Me and Nile’s agreed on some of the questionable inspections the dealership allegedly performed. When owning a BMW, you can expect higher than normal vehicle maintenance costs. As the ultimate driving machine has so much technology built into every aspect of the vehicle. You can expect things to break more often than vehicles with a simpler design. Given, I don’t believe you should pay exorbitant costs, just because the name on the vehicle. Being in the automotive industry, parts are all about branding, you can find the exact parts without the fancy branding for a third of the costs. BMW dealership hit me with the “M tax”, their excuse is, well it’s a M vehicle. So it warrants charging you double, if not quadruple. I’m pretty mechanically inclined individual, if I had a lift in my shop. I would handle all maintenance on my vehicle. But when it comes to drivetrain fluids, the time, disposables, parts, fluid disposal. It was cheaper to just pay someone, as access to these areas are tight with no lift. So I had Portland Motor Works do the work, they provided me a fair quote and got scheduled. Everything was done in a timely manner and everything was reset after the service. They also provided fluid samples at my request without hesitation and marked exactly, what fluid each sample was. The BMW dealership had my vehicle for almost two weeks and didn’t even reset my oil counter, I had to do it myself. So anybody looking to maintain their ultimate driving machine and not get ripped off. Do yourself a favor, research the parts needed to fix your vehicle, the tools needed to fix your vehicle, research the repair procedure, the labor time and add up all the costs and time involved, you will find out that when Portland Motor Works provides you a quote. It will be a fair one and you will have peace of mind with their warranty. Thank you Niles, Mandy, and the rest of the team!

Especially since CoVid started, it’s not common anymore for a business to answer the phone, be extremely courteous and make you feel that they value your business. PMW did all of that and performed timely service on my X3. No pressure to perform extra service. Will take my car here from now on.