Portland Audi, BMW, Volkswagen, MINI Repair

I accidentally found this place when I had a minor issue and was looking for a close-by auto repair shop. When I called to inquire about a drop-in for assessment, I got the friendliest, most pleasant customer experience I could recall. It turned out that my problem that day was simply a lodged rock that made a horrendous sound, but I honestly had fun bringing the car in because the staff at Portland Motor Works actually care about the relationship they build with customers. I went back when I needed an oil-change and inspection, a process performed efficiently and thoroughly with no unnecessary frills. Last week, I called for guidance when I noticed steam escaping from under the hood. It proved to be a coolant leak. Mandy generously walked me through getting the car safely into the shop, and within a day the offending flange was identified, repaired, and my car was ready for pick-up. The cost of repair was a pittance due to careful inspection and identification of the issue. I can't say that I'm excited about auto repairs, but it sure takes the sting out when the Portland Motor Works team is on the job. I am grateful to have found them!

PMW has been fantastic, communicative, transparent, and very helpful from the moment they answered the phone. They inspected my X5M, showed photos and videos of the issues, provided multiple quotes and explored options with me patiently. This is the kind of shop you hope to find to service the vehicles you love so they can continue to bring you joy. They worked great with my extended vehicle warranty company and sorted all the details so all I needed to do was sign the final bill. Fantastic experience all around! Thank you!

Excellent service. Went far and beyond expectations, saved this ladies day!

I just love going to PMW! The are so accommodating and FRIENDLY!! I just love going in and being greated by beautiful Maizy. Work is always top notch and they stand behind it! Go Team PMW!!!

Great job and super friendly

I am glad we found PMW. They are always very cheerful and personable at the front desk. Willing to answer questions and explain things. The repair work is done quickly and done well. I feel they really care about their customers.

My go-to independent BMW shop here in the Portland area. They do fantastic work and the people working there are wonderful. Highly recommend them!

I had my car brought there solely based on their online reputation and they did not disappoint. They were thorough, upfront, responsive and incredibly helpful. I dealt with both Emily and Niles and cannot say enough good things about the interaction. Don't hesitate to use them for your needs. I wish all shops handled their business in this manner. Thank you!

Niles, Emily, Mandy and Team are thurough and freindly with their customer service. This shop team has years of BMW service experience and knows what they are doing.

diagnosed problem, made repairs, completed repairs in time stated, charged a fair price and were friendly. Nice people to deal with.