Portland and Redmond Audi, BMW, Volkswagen, MINI Repair

A few friends encouraged me to take my BMW to PMW. My only interaction has been with Mandy. She is "The face and voice" of PMW. As far as I'm concerned Mandy is definitely a business owners dream of what customer service ought to be. She is gregarious, personable, friendly, these are just a few qualities I noticed immediately. During our interactions she remained professional. No stone was left unturned in regards to my concerns. I was given a prioritized summary of future repairs, I can plan my next move without the guess work. PMW is a privately owned specialty shop and you know auto shops can have a bad reputation. Not PMW, read their reviews.

I am so happy to have found a place to take my Jetta! Over the last year I have worked with several different mechanics in Portland and none of them made me feel how PMW did. I instantly felt like I had brought my car to a good place, they got to the bottom of the problem and communicated well throughout the entire process. I couldn’t recommend them more.

Always a pleasure!

As always, you simply can’t go wrong with such a highly trained staff. I never fret if my car needs attention because they ALWAYS have my back. Mandy is such a gem. Nile’s and his team are so experienced . Very grateful for them

Super customer service! Repairs were done before I expected. Thank you so much.

Place is the best and fastest for BMW's wouldn't go anywhere else

They are so knowledgeable, accommodating & fair. Their work is excellent! When I get another car, I'd get another BMW just to keep them as my mechanics!

Cannot express my feelings of gratitude to this shop! I recently purchased a BMW F10 550i from a BMW dealership in the area and wanted to have a post purchase inspection done. Mandy got me in same day and was very helpful in choosing what inspection I should have done. It was a no pressure showing of options and super friendly. They also had it done same day and were extremely thorough. Providing pictures and videos of the deficiencies they found in a very detailed report. I believe his name was Niles explained what they found $15k worth of problems (Based on the work entailed I believe that is a fair estimate.) including the dreaded N63 Valve stem seal issue. Which the car coming from the BMW dealership I would have thought to be repaired. This shop really saved me and my wallet in the future based on all the things they found. Still talking to the dealership about what’s next. I will be definitely be going back for all my German auto repairs and recommending them to friends and family.

Great customer service! Pleasant and very informative about our possible issues. We will use again for our BMW service needs.