Portland Audi, BMW, Volkswagen, MINI Repair

Where do I even begin?? Niles is, in a word, amazing. His service is top-notch, his bedside manner is empathetic and compassionate, and he is above all - honest. When we moved to Portland from New England, we really needed an indie shop like we had back East. He is even better than the guy we'd drive 3 hours to see in New Hampshire. Got a BMW? This is your and your car's new best friend, we can't recommend him highly enough. If there were 10 stars, he'd get 'em.

The service I experienced was great. Niles was informative, and easy to deal with. The communication on the various issues was clear, complete with pictures and video. Work was done promptly and expertly.

Niles and his team are fantastic! I'm trying to think how the experience could have been any better and I'm not coming up with anything. Free maybe? :-) The customer service, communication and work were all top notch. Mandy actually called me to give a progress update along the way, rather than me having to call her! I've been wrenching on my own cars for over 25 years. I ask a lot of questions. These guys know their stuff, are honest and know we all have a budget. Niles spent a ton of time answering my questions with honest information about critical repairs and those that could wait. He also worked late to finish my car himself to meet my schedule. If you have a BMW and are looking for service, look no further. I can't imagine you'll ever find a better shop. Thanks!!!

Niles is very good at explaining in detail my problems and what he did to fix them. I also appreciate his education to help me better understand my BMW. I do miss the direct contacts with him. I guess he is growing in business and he increased his staff. Good for him!

Other than my father, I have never felt I could fully trust my mechanics. Niles is the exception! He is knowledgeable and takes the time to fully explain processes etc. which means a lot to me. And when he makes a repair, it is complete. I am a first time BMW owner, the education alone that he has provided about these cars is invaluable.

On time and on budget. No surprises. Came in for a mileage-due oil change and a check of random warning lights. Niles and crew were thorough in their assessment of the car and clear on recommendations such as a brake fluid flush. Work was done efficiently and at a fair price. Most important is that Niles is always very clear on what is recommended, why, and the estimated cost. That is something I have never experienced at the dealer.

Love these guys. Honest work, at very competitive prices. Highly recommend them to anyone with BMW problems. It's the only shop I've ever taken my car to for a few problems over the years and I'm always very happy when i get my car back in such a great working order. 5/5

I absolutely love this place. Niles is such an honest mechanic. This man has helped save me hundreds of dollars and is kind, honest and helpful every time he works on my vehicle. I really can't thank Niles and Mandy enough for being so great and answering all of my questions. If you want an honest and hardworking mechanic then you have found your place. 100% satisfied every single time I take my vehicle here. Thank you so much PMW staff!

Niles and team are tremendous. Thank you so much for all that you do!

Love these guys. Honest work, at very competitive prices. Highly recommend them to anyone with BMW problems. It's the only shop I've ever taken my car to for a few problems over the years and I'm always very happy when i get my car back in such a great working order. 5/5