Portland Audi, BMW and Volkswagen Repair

The team at Portland Motor Works is the best around. My family and I won't take our cars anywhere else. If you're on the fence about where to take yours, I recommend giving Niles a call. Honest, fair, and always goes above and beyond to service his customers.

Most of us spend a years trying to find a mechanic that we can trust. I cannot express the relief that I felt when I met Niles and the staff at Portland Motor Works. We had been taking our BMW to the dealerships for 15 years. Niles was extremely generous with his time and knowledge, explaining each issue to me, what causes it, and what the least expensive solution would be. We ended up doing 4 repairs with him and the cost ended up being about 75% less than what the dealership had quoted. We also came to find out that Niles worked at the local dealership for years and he has actually trained over half the staff there. He is a true expert in BMW repairs and I will never again allow anybody but Portland Motor Works to service and repair our vehicles. I can't recommend them highly enough.

Great place to take your late model BMW after the factory warranty expires for repair and schedule maintenance. This is not one of those sketchy independent BMW mechanic facilities, Niles and his crew are a dying breed and are totally up to speed on all things BMW. They operate under a very cool code of knowledge and transparency that I for one appreciate immensely. The only caveat is that it's far from SW Portland so I use Uber on the days I know I need to go to Portland Motor Works, honestly not a huge deal. As for price, definitely not on the Service Rep Commission plan, you pay shop time plus parts like it should be, which means they're very competitive and way less expensive than the dealer.

No matter what the problem is, I can always trust Niles and his crew to do great, honest work. Friendly service, and nice people that give it to you straight. Never been to a shop more caring and helpful as PMW. Highly recommend!

Niles and Mandy at Portland Motor works are amazing people and they take care of your every need. They take care of you like your family. We have been bringing our Audi to them for the last 4 years and any issues I have had is taken care of and they don’t try and sell you stuff that you don’t need. All work is done professionally and their technicians are great guys. They come out to talk to you about the issues and they let you know what they had done to fix the problem. I have taken my Audi to other shops and nothing compares to how you are treated at Portland Motor Works. Thanks again for taking care of us. Mike

Where do I even begin?? Niles is, in a word, amazing. His service is top-notch, his bedside manner is empathetic and compassionate, and he is above all - honest. When we moved to Portland from New England, we really needed an indie shop like we had back East. He is even better than the guy we'd drive 3 hours to see in New Hampshire. Got a BMW? This is your and your car's new best friend, we can't recommend him highly enough. If there were 10 stars, he'd get 'em.

The service I experienced was great. Niles was informative, and easy to deal with. The communication on the various issues was clear, complete with pictures and video. Work was done promptly and expertly.

Niles and his team are fantastic! I'm trying to think how the experience could have been any better and I'm not coming up with anything. Free maybe? :-) The customer service, communication and work were all top notch. Mandy actually called me to give a progress update along the way, rather than me having to call her! I've been wrenching on my own cars for over 25 years. I ask a lot of questions. These guys know their stuff, are honest and know we all have a budget. Niles spent a ton of time answering my questions with honest information about critical repairs and those that could wait. He also worked late to finish my car himself to meet my schedule. If you have a BMW and are looking for service, look no further. I can't imagine you'll ever find a better shop. Thanks!!!

Niles is very good at explaining in detail my problems and what he did to fix them. I also appreciate his education to help me better understand my BMW. I do miss the direct contacts with him. I guess he is growing in business and he increased his staff. Good for him!

Other than my father, I have never felt I could fully trust my mechanics. Niles is the exception! He is knowledgeable and takes the time to fully explain processes etc. which means a lot to me. And when he makes a repair, it is complete. I am a first time BMW owner, the education alone that he has provided about these cars is invaluable.