Portland Motor Works
Professional, well-run shop that obviously focuses on customer service. Mandy does a fantastic job with communication keeping you apprised of where your repair is and how much it will cost. On the cost side, they're maybe a bit high as others have said, but they're still way more reasonable than the dealership. I thought the markup on parts was a bit much, but I understand that that's an area where an independent shop makes money and they do need to pay for the techs, real estate, insurance, etc... Niles and his team did a great job and I was impressed by them coming out to talk through the repair. I took the car in for a fuel problem. Normally, I do a lot of my own repairs but didn't want to mess with gas. They talked me through options and even did a thorough inspection of all the other little things going on with my 180K miles 13-year old X3. I didn't feel any pressure to fix those other things and the amount of selling around those options was minimal. Overall, I highly recommend PNW and will use them again when I don't have the aptitude or the time to repair my BMW. It's refreshing to find a shop that treats its customers with honesty, integrity, and respect.