Portland Audi, BMW and Volkswagen Repair

I would highly recommend them. Our rear brake pad warning light was on. We took our BMW to the dealership for an oil change and during the inspection, they told us we have low pads and the brake sensor was broken. Dealership wanted $950 for pads and $278 for the sensor. I called PMW and got a quote that was less than dealership. I scheduled an appointment this week and they took care of us. They inspected the rear brakes and actually found we had more life than the dealership said. They also found the brake sensor was cut in half and not just broke. I decided to have them do the brake replacement. They replaced the rear rotors/brakes and sensors, all for less than the dealership wanted just for the pad change. Their customer service was outstanding. They have made a customer for as long as we own a BMW. Will refer other BMW owners to them.

Great service, expedient work, I leave happy.

Portland Motor Works customer service is the epitome of the auto industry. Top-notch from the owner to the mechanics to the front desk. I learned more about our 2011 BMW X3 in a 30-minute conversation with Niles than our previous 12 years of ownership. We’d also like to extend a special thanks to Mandy for her professional and courteous service. The entire PMW Team is simply superb. We won’t be taking our X3 anywhere but PMW from here on out.

This place is amazing. Professional and Mandy’s an amazing asset with her welcoming & cheery personality. Prices are competitive and the work was done same day on a coolant leak!

I can’t say enough about our positive experience with Portland Motor Works. The professionalism, subject matter expertise and genuine care extends from the owner, to the mechanics to the front desk. Thanks again to Niles, Mandy and the entire team! HIGHLY recommend PMW.

Nothing to complain about here. 1st time and VERY satisfied!

The staff went above and beyond for me. I had a horrible experience before coming here and they made me feel comfortable and at ease. I knew my car was in good hands. They now have a customer for life.

Mandy and Niles were most welcoming to my breakdown while traveling through Portland. They did a diagnostics overview to my transmission, unfortunately the damage present to the 2003 197k miles 525i wagon was beyond the value of correction. Niles inquired with my BMW mechanic back in Denver to confirm the love loss of the wagon. The PMW team was supportive, helpful and comforting with end-of-life to a 13yr good run of many miles, road trips and 3 high schoolers.

Great service and communication. Nice to find honest people 👍

New to Portland, so I’ve been searching for a BMW shop to bring my car to. I was due for an oil change, and the dealership had stated I needed my front brakes replaced when I was last there. I spoke with Niles over the phone and he gave me a rough estimate, but said I’d really have to bring it in to get a proper evaluation. He was able to get me in the next day, and they did a full inspection of my car before doing any work. I was provided with a detailed report of some concerns and routine maintenance for the car. It turned out I still had some life to my front brakes and there really wasn’t a need to replace them just yet (also the quote was much more reasonable than the dealership). The evaluation showed an urgent issue with my serpentine belt and tensioner. They had all parts on hand and were able to repair the issue the next day. What I really liked was that Niles took the time to go over everything they discovered in the report and he explained how it impacts the car/how urgent it was to fix. There was no pressure to do any of the repairs they had suggested, but it was nice to be made aware of the upcoming issues. Mandy was sure to keep me updated on the progress with my car as well. The level of care this shop puts into your car is superb. Bonus kudos for having the inside and outside of my car detailed when I picked it up. They truly convinced me to come back next time I need work done.