Portland Audi, BMW and Volkswagen Repair

I’ve been taking my car there for a few years. I know whatever issues that come up they have my back. Niles is so experienced, kind and compassionate. Emily is a joy to work with. Car issues are never fun but they make the process easy. I appreciate them very much

I don't know much about car issues or parts to be replaced but whatever my BMW has the PMW staff is great at explaining!! It is such a seamless experience to use their services! It is actually a JOY to interact with them!

I had a fantastic experience with Portland Motor Works. Everyone was so friendly and helpful, and I never once felt like a nuisance. They could answer every question I had, and also provided great documentation of everything they found and fixed. The prices were transparent, too, and they have a great, easy online approval system. Will absolutely only go here from here on out.

The staff at PMW is excellent. Niles and the other mechanics are knowledgable, thorough and ready to address any question whether big or small. I wouldn’t take my BMWs to be serviced anywhere else in PDX.

Call them told time what's wrong with my sister's 2015 BMW M3 they confirmed the issues and fixed it, and they gave me a verbal guarantee witch made my life easy and they were very friendly and flexible with my schedule.

My BMW dealer did the initial diagnostic test and told me that my car’s flywheel failed. We decided to have a second opinion. I called a couple of local BMW specialist. The first one told me since it was such a rare failure, they didn’t have the experience. I called PMW. It was Niles, the owner, answered my call. He told me that the flywheel failure was extremely rare and usually it was loose belt which would be an easy fix. By the time I brought the car to PMW, the car failed to start. After examined the car, Niles told me that he was 95% sure that it was the failed starter, not the flywheel. They took a lot of photos with labels to prove their judgment. Sure, after a new starter was put in, the scratch noise is gone. Niles are extremely professional and experienced. I don’t blame my dealership either for their mistake. Figure out this kind of problem needs many years experience.

I recently had an exceptional experience at Portland Motor Works, especially with my '93 BMW 325is! From the moment I reached out, they were incredibly accommodating, managing to fit my car in for service on the very same day. Both Emily and the owner stood out for their phenomenal customer service, making me feel both valued and respected as a customer. Their team not only addressed my BMW's needs efficiently but also provided transparent communication throughout the process. It's rare to find such a reliable and customer-focused auto repair shop. I highly recommend Portland Motor Works to any BMW owner in need of maintenance or repairs.

I have been going to Portland Motor Works for many years now and always had a great experience.

Emily and Niles are the best! My experience was informative and seamless. They really do a great job of keeping you updated on what’s going on and next steps, if you have a warranty like I did they advocate on your behalf to get services paid for and get parts in a timely matter. I recommend you bring your care here if you want quality work done and great customer service!