Portland Motor Works
New to Portland, so I’ve been searching for a BMW shop to bring my car to. I was due for an oil change, and the dealership had stated I needed my front brakes replaced when I was last there. I spoke with Niles over the phone and he gave me a rough estimate, but said I’d really have to bring it in to get a proper evaluation. He was able to get me in the next day, and they did a full inspection of my car before doing any work. I was provided with a detailed report of some concerns and routine maintenance for the car. It turned out I still had some life to my front brakes and there really wasn’t a need to replace them just yet (also the quote was much more reasonable than the dealership). The evaluation showed an urgent issue with my serpentine belt and tensioner. They had all parts on hand and were able to repair the issue the next day. What I really liked was that Niles took the time to go over everything they discovered in the report and he explained how it impacts the car/how urgent it was to fix. There was no pressure to do any of the repairs they had suggested, but it was nice to be made aware of the upcoming issues. Mandy was sure to keep me updated on the progress with my car as well. The level of care this shop puts into your car is superb. Bonus kudos for having the inside and outside of my car detailed when I picked it up. They truly convinced me to come back next time I need work done.