Portland Motor Works
I am pleased to report that my experience with Portland Motor Works was excellent. Prior to taking my BMW M6 to this shop, I read many of their reviews. I found all of them rated at 5 stars. This concerned me greatly. I found it hard to believe that every customer found their service and workmenship worthy of a 5 star rating. I cannot speak to those reviews that I read but I can give you mine. I was introduced to this shop by the owner of Lents Auto Body Shop next door who had twice done some excellent body repair for me on another vehicle of mine. I was first introduced to Emily and Abby working the front desk. They were a delight to converse with. They gathered all the information they needed to identify and repair my M6. They gave me schedule information and towing options to get the vehicle in and repaired. They answered all but two questions that I had and immediatetly went out to the mechanic to get the answer to the remaining two. I new at thst point I would be using their services. The car was brought in for a diagnostic scan and I had received a call from Emily that afternoon explaining, in detail, everything that was wrong with the vehicle. She also told me exactly how much each repair item would cost to rectify the ailments of my car. She sent me an email explaining everything, which was very helpful for me to select which repairs needed done immetiately and which repairs could be postponed. Ovenight I selected the seevices I wanted performed, contacted her with that list the next morning and the vehicle was ready for pick-up that afternoon. BMW's are expensive to repair and everyone that has one knows this. I command value for the money I spend. I will absolutly use Portland Motor Works again if the need arises and I will not look around first. PMW has earned my trust and I now respect their shop and their employees for a totally professional experience. JPD, Ridgefield, WA 08JUN24