Portland and Redmond Audi, BMW, Volkswagen, MINI Repair

When our Mini Cooper convertible top decided to call it quits, I was very excited to see a repair shop opening in Redmond specializing in Mini Cooper repairs. My initial meeting with Niles at PMW gave me a sense of confidence and he did not disappoint. Parts were ordered quickly and the job done faster than I expected. Additionally, customer care and communication with both Niles and Emily in the front office was exceptional. Fast, friendly, and competent, I wouldn't hesitate to call on PMW for service or repairs.

Hate to write this because I heard so much good things about the Portland shop. But this must be said to save everyone's time. They are purists and won't touch your car if you have any aftermarket parts. I for one don't know of anyone driving a stock car. Central Oregon is known for people customizing their cars. I don't know personally if anyone who is a purist in central Oregon. I guess if your car is stock ignore my review your fine. Guy was really nice and transparent but it's ridiculous and something I never heard before. For the record my issue started prior to installing any aftermarket parts. I was unable to diagnose the issue myself and had 2 shops look at it and not solve the issue and wanted more money to further diagnose the issue. There thousands of people with LED xenon conversions on their BMW without any issues. I guess I'll just have to slowly replace parts until it's fixed.

Niles and his crew are the only people I go to to work on my classic 1986 BMW 635csi

PMW is a gem of an establishment! I'll make this short because I could go on all day about how wonderful the owner, staff and services are! Don't take your vehicle to the dealer take it to PMW. You'll wish you found them sooner, I sure wish I had. A gazillion stars!!!! Thanks PMW 😘

I have taken my car to Portland Motor Works twice, and both times have been the best auto service experiences of my life. Every touch point is incredible: The warm and friendly intake process, the constant communication throughout, the visual photo "proof" of the issues they're tackling, the way in which they simplify and thoroughly explain the issues, the online work approval process, accommodating after-hours pickup when needed, the post-work follow up. Everything is absolutely top-notch, honest and fair at this place and I'll never take my BMW to another shop.

PMW folks are great. Knowlegable, friendly, accommodating and they love BMWs.

Niles and the whole PMW team are just great folks and very thorough, keeping our old ‘04 Z4 on the road and running like a top!

Promptly found an appointment for me. Personable and professional. Work was completed right on time. All the details of the inspection were explained and all my questions were answered. Knowledgeable and charming family that runs shop. Two thumbs up! Will return again! I have found my new mechanic!

Excellent service and prices and particularly friendly front desk staff! Also love the kitties!