Portland Audi, BMW and Volkswagen Repair

Mon - Fri: 8:00 AM - 6:00 PM

Client Reviews

5
Portland Motor Works

It’s not always easy to find quality and truthful/honest service. I cannot recommend this place enough. Need some work done? Get a quote - give them a call and check this place out!!

5
Portland Motor Works

It’s not always easy to find quality and truthful/honest service. I cannot recommend this place enough. Need some work done? Get a quote - give them a call and check this place out!!

5
Portland Motor Works

The factory included service finally ran out so I was in search of a BMW mechanic near Happy Valley. Found PMW had very good reviews and when we finally needed them for a simple oil change I took it here. It was very simple to make an appointment online and the staff was great when we got there. As other reviewers noted they were very transparent with the included vehicle inspection. They noted some grease coming out of a u-joint but told me that it has some time before it's ready to replace. Knowing just enough about vehicles to ask some questions I got the answers I was looking for. Not a big place but they're big on customer service. Thanks crew at PMW! Side note, since your so close, try the little Italian bakery across the street. Sooo good!

5
Portland Motor Works

We are always pleased with your knowledge and ability to explain things to us. The work was done in one day and we have no complaints. Office staff is always so nice and helpful. PMW will be our go-to for any problems with my Beemer. Karen Helzer

5
Portland Motor Works

Niles and his team were wonderful, this was actually my first time making an appointment with the Portland Motor Works team and my expectations were blew out of the water. Their COVID-19 procedure knocked my socks off, when I first called, right away not only was I meet with a readily friendly voice but I was also quickly referred to their modified COVID procedures. With what information I had to give them, their team took that and ran, the very same call a plan of action was formed. I was able to not only drop off my car contactless but pick it up as well. Detailed reports were given on not only the work done but also pictures of a clean and sanitized car. I was worried about how easy it was going to be to use their online system to pay but everything went through the first time with no problem. I was blown away by the communication and how throughout the whole team is. I’m so excited to see and meet the team the next time I need work done.

5
Portland Motor Works

Let's face it -- you're not sitting at home casually strolling through reviews on Google to find a place to get a good meal or the salon that will definitely do what you ask them to do and make your hair look amazing. Nope — not right now, anyway. You're looking at Yelp for a place to take your European vehicle to have it looked at and hopefully worked on. You've read through countless reviews for a number of places and you're still unsure of where to take your vehicle. There's always something in the reviews at any of the places that makes you feel uneasy or unsure about that place. I was in your shoes. In my situation, my BMW had been showing me signs for far longer than I should admit to having seen them and tried to ignore them. These signs said I had a problem in the engine area. I drove a VW for 11 years. It was ridiculously expensive to repair and was going to the shop often. I had a great mechanic that I trusted dearly, but I no longer live in the Central Coast of California -- I'm living in Portland. Where do I go? After hours of research, something told me to call Portland Motor Works. I called the shop and was impressed by how friendly and knowledgeable the staff was. They were also able to get me in two days from my call. The person on the phone with me was patient and answered my exhaustive number of questions and never made me feel like an idiot or like I was being rushed off of the phone. I had friends drop the vehicle off as I was working and they came back to me and said the staff was very friendly and I may have made the right choice in where to take Violet. Yes, Violet is the name of my vehicle. Don't ask. Portland Motor Works does things I've never had another shop do. They can send text messages if you cannot talk on the phone. They take pictures of everything they are diagnosing so you can see the actual issue as it is on your vehicle. And when they're done diagnosing the issues, they send a breakdown of everything that is wrong and the pricing (and details) of the work that needs to be done. Each item has its own section where you can approve or decline the work. No need to play phone tag with this place! They get notified that you've updated the information and they get to work to get your car done as quickly as possible. Again, I've had a place before where I have felt comfortable taking my vehicle. Two places, actually. But I never felt this level of trust and communication and transparency as I do with Portland Motor Works. One visit and I am most definitely certain that I'll do business here any time it is needed. These guys are seriously the best.

5
Portland Motor Works

5
Portland Motor Works

Niles and PMW were amazing. They provided a transmission replacement for our X3. Great customer care, outstanding workmanship. We highly recommend them!

5
Portland Motor Works

Thanks Jaguar!

- Portland Motor Works
5
Portland Motor Works

Excellent service and friendly staff. I have used them in the past and will continue to use them for my BMW

Thanks Jim!

- Portland Motor Works

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