Portland Audi, BMW, Volkswagen, MINI Repair

My BMW dealer did the initial diagnostic test and told me that my car’s flywheel failed. We decided to have a second opinion. I called a couple of local BMW specialist. The first one told me since it was such a rare failure, they didn’t have the experience. I called PMW. It was Niles, the owner, answered my call. He told me that the flywheel failure was extremely rare and usually it was loose belt which would be an easy fix. By the time I brought the car to PMW, the car failed to start. After examined the car, Niles told me that he was 95% sure that it was the failed starter, not the flywheel. They took a lot of photos with labels to prove their judgment. Sure, after a new starter was put in, the scratch noise is gone. Niles are extremely professional and experienced. I don’t blame my dealership either for their mistake. Figure out this kind of problem needs many years experience.

I recently had an exceptional experience at Portland Motor Works, especially with my '93 BMW 325is! From the moment I reached out, they were incredibly accommodating, managing to fit my car in for service on the very same day. Both Emily and the owner stood out for their phenomenal customer service, making me feel both valued and respected as a customer. Their team not only addressed my BMW's needs efficiently but also provided transparent communication throughout the process. It's rare to find such a reliable and customer-focused auto repair shop. I highly recommend Portland Motor Works to any BMW owner in need of maintenance or repairs.

I have been going to Portland Motor Works for many years now and always had a great experience.

Emily and Niles are the best! My experience was informative and seamless. They really do a great job of keeping you updated on what’s going on and next steps, if you have a warranty like I did they advocate on your behalf to get services paid for and get parts in a timely matter. I recommend you bring your care here if you want quality work done and great customer service!

Great experience, really professional, knowledgeable, and timely. If you have a BMW this is the place to go in Portland.

great work !!! helped us out very much

Can't say enough good things about PMW. Professionally serviced our 2012 BMW Z4. The owner, Niles, even called me to explain the issues that they found and recommendations as to which ones should be addressed and which ones should just be watched. Really appreciate the honest, personalized service. And lastly, Niles and his daughter Emily are two of the nicest people you'll ever meet. You can tell they genuinely care about you and your car. I'm actually looking forward to my next service!

Excellent. After purchasing a used BMW there were things I knew would need to be done to ensure my car's service was up to date. I had called two weeks prior to discuss some of the services offered at PMW and spoke with Niles, his knowledge and experience instantly made me feel in good hands. I later spoke with Ariel who is very professional and we arranged a time to bring my BMW in for service. From the moment I walked in I knew I made the right decision, Emily greeted me with a lovely smile and excellent customer service. Before the work was done everything was clearly communicated. I feel relieved to have a business that I trust to service my BMW. I am very thankful for the level of professionalism I experienced. I will recommend PMW to anyone who is looking for attention to detail, high standard of excellence, and the best customer service in the business.