Portland Audi, BMW and Volkswagen Repair

I brought my Aunts car in for a diagnosis to see what it needed to pass DEQ. They did a full diagnostic test and even a full examination of the vehicle and listed everything that they found that need repair along with photos of the issues. They did not take her for a ride or try to create false issues in order to make money off of her as they know she is on a limited income. I would recommend using this shop over any shop in Portland because they are honest and will not take advantage of you. The staff are all friendly, with the exception of the dog can get a little cranky sometimes, otherwise, a wonderful atmosphere.

Portland Motor Works was recommended by German Automotive Service & Repair (where I got my oil changed on a few occasions - parents live in that area). Owner said he no longer worked on BMWs and suggested Niles Todd (owner of PMW). I took my BMW Z3 in and since October 2021 have both maintenance and some recommended repair work performed. The entire team at PMW makes me feel that I am in good hands. They explain their recommendations, answer my questions, work with my schedule, provide a loaner car, provide clear repair orders (with photos), and stand behind their work. They recently went above and beyond as the suggested work was required due to poor work performed by a "chain shop" while I lived in Seattle area. Niles and his team went to bat for me and helped arrange for & inspect the repair work (performed by the local chain shop) since it was under warranty. In this instance - there was nothing in it for them - they simply care about taking care of their customers. I am so appreciative of Kevin from GAS&R for his recommendation - when I found a automative service and repair shop with well-trained mechanics, postive and helpful office staff, and an owner who goes the extra mile - I have confidence that both me and my Z3 are being treated well. If you are looking for a company that does great work and stands behind it - check out Portland Motor Works - it is worth the drive!

Timely and thorough, with great communication. Repairs were complete sooner than I expected, and they have a dog in the office!

Great experience from start to finish. I would highly recommend Portland Motor Works. They are experts with their customer service skills.

Niles, Andre, and the rest of the crew here are amazing. I have never been to a shop that treats their customers more valued. On top of that, they are very thorough and not pushy. I had a 2018 M3 go through a post-purchase inspection and they uncovered some terrible problems. It had a check engine light that lead to an air leak through a failing crank seal. It's a big repair job. The dealer is the issue here, PMW is great! Photo is of the exact car (loaded on my old trailer).

I accidentally found this place when I had a minor issue and was looking for a close-by auto repair shop. When I called to inquire about a drop-in for assessment, I got the friendliest, most pleasant customer experience I could recall. It turned out that my problem that day was simply a lodged rock that made a horrendous sound, but I honestly had fun bringing the car in because the staff at Portland Motor Works actually care about the relationship they build with customers. I went back when I needed an oil-change and inspection, a process performed efficiently and thoroughly with no unnecessary frills. Last week, I called for guidance when I noticed steam escaping from under the hood. It proved to be a coolant leak. Mandy generously walked me through getting the car safely into the shop, and within a day the offending flange was identified, repaired, and my car was ready for pick-up. The cost of repair was a pittance due to careful inspection and identification of the issue. I can't say that I'm excited about auto repairs, but it sure takes the sting out when the Portland Motor Works team is on the job. I am grateful to have found them!

PMW has been fantastic, communicative, transparent, and very helpful from the moment they answered the phone. They inspected my X5M, showed photos and videos of the issues, provided multiple quotes and explored options with me patiently. This is the kind of shop you hope to find to service the vehicles you love so they can continue to bring you joy. They worked great with my extended vehicle warranty company and sorted all the details so all I needed to do was sign the final bill. Fantastic experience all around! Thank you!